Frequently Asked Questions

The size of the pet urn you need depends on your pet's weight. A general guideline is to choose an urn with at least 1 cubic inch (approximately 16.4 milliliters) of space for every pound your pet weighed. For example, a pet weighing 20 pounds would need an urn with a capacity of around 20 cubic inches (328 ml). It is recommended to select an urn with a slightly larger capacity to ensure the ashes fit comfortably.

For a more detailed size guide, including a breakdown by pet type and weight, please visit our Size Guide page. This page provides comprehensive information to help you choose the perfect urn to honor your beloved pet.

At Missouly, our pet urns are currently made from gypsum, a natural, eco-friendly material cherished for its durability, elegant finish, and gentle, non-toxic qualities. Gypsum provides a beautiful base for our designs, perfectly aligning with our philosophy of celebrating your pet's new beginning with hope, love, and joy.

Starting February 2025, we will be transitioning our primary material to high-quality resin. This decision comes after thoughtful exploration to ensure we provide a tribute that is not only timeless but also even more durable, allowing us to capture intricate details with greater precision. Resin offers the strength and craftsmanship we value, ensuring each piece remains a lasting and beautiful reflection of the bond you shared with your beloved pet.

At Missouly, we are dedicated to honoring your pet’s memory in the most meaningful way while continually striving for beauty, quality, and care in everything we create.

Currently, we don’t offer customization options for our pet urns, but we know how much it means to create a tribute that feels truly personal. We are working on introducing this feature soon and hope to make it available shortly.

If you're interested in something that reflects the unique bond between you and your pet, we invite you to explore our personalized memorial pet jewelry collection. Each piece is handcrafted and designed based on your ideas—whether it’s elements that you and your pet loved, special symbols, or meaningful details you want to include. This ensures a one-of-a-kind keepsake that truly honors their memory and celebrates the love you shared. You won’t find anything like it anywhere else.

Our Missouly pet urns are currently crafted from gypsum, a natural and elegant material. To ensure the urn remains a beautiful tribute to your pet, here are some care and maintenance tips:

• Dust Regularly: Use a soft, dry cloth to gently dust the urn and keep it clean. Avoid using rough materials that could scratch the surface.
• Avoid Water and Moisture: Since gypsum is a partially biodegradable material, exposure to water or high humidity can affect its durability and appearance over time. Keep the urn in a dry environment and avoid any direct contact with water to preserve its integrity.
• Keep Away from Direct Sunlight: Prolonged exposure to direct sunlight may cause fading or discoloration. Place the urn in a shaded area or indoors to maintain its original look.
• Handle with Care: While gypsum is strong, it can be delicate if dropped or bumped. Always handle the urn carefully to prevent chips or cracks.
• Avoid Harsh Chemicals: Do not use harsh chemicals or cleaning agents on the urn, as they can damage the finish. If needed, use a damp cloth with mild, non-abrasive soap, and wipe it dry immediately.

By following these steps, you can care for your gypsum urn and maintain its beauty, honoring your pet's memory with a piece that remains meaningful and intact over the years.

Currently, our Missouly pet urns are crafted from gypsum, a natural material that is best suited for indoor use. While gypsum provides a beautiful and elegant finish, it is partially biodegradable and can be affected by outdoor elements like rain, moisture, and direct sunlight, which may impact its durability over time.

We recommend keeping our urns in a protected indoor space where they can be safely displayed and cherished. We are considering outdoor options for the future, and if you have any recommendations or specific needs, please feel free to let us know. Your feedback is always valuable to us.

Transferring ashes into a pet urn is a simple and meaningful process. Our Missouly pet urns are designed with ease of use in mind and include a poplar wood base with an EVA foam seal to securely hold the ashes inside. Here is a step-by-step guide to help you:

1. Prepare a Clean, Quiet Space: Choose a clean, quiet area where you can comfortably work and take your time. Lay down a cloth or towel to catch any spills.
2. Open the Pet Urn: Gently remove the poplar wood base of the urn. You will find that the base is fitted with an EVA foam seal, which helps keep the ashes secure once transferred.
3. Use a Funnel (if needed): If the ashes are in a temporary container, you may want to use a funnel or scoop to carefully transfer them into the urn. Pour slowly and gently to avoid spills.
4. Seal the Urn: Once the ashes are transferred, carefully place the poplar wood base back onto the urn, ensuring the EVA foam seal is properly aligned. Press firmly to secure it.
5. Display in a Safe, Indoor Space: Place the urn in a meaningful location within your home where it can be safely displayed and cherished.

By following these steps, you can transfer your pet's ashes with care and respect, creating a lasting tribute that honors their memory. If you need any assistance or have questions about the process, please feel free to contact us.