Our Hand-Painted Personalized Memorial Necklace is thoughtfully crafted from scratch to reflect your unique bond with your pet. Each piece offers a range of customization options:

• Engraving and Custom Design: Personalize your necklace with engravings on the pendant's back, such as your pet's name or a special date. Add symbols like flowers, paw prints, stars, or hearts to capture cherished memories.
• One-of-a-Kind Tribute: Each necklace is crafted to be unique, reflecting the special bond with your pet.
• Thoughtful Packaging: Arrives in a beautifully designed jewelry box, perfect for gifting or safekeeping.

• Premium Materials: Made from 18K gold or 925 sterling silver for durability and a luxurious feel. Hypoallergenic and great for sensitive skin.
• Gemstone Details: 18K gold necklaces feature three small diamonds (0.8mm each), while sterling silver pieces are adorned with zirconia.
• Pendant Size: Approximately 17mm x 16mm, depending on the designs.
• Necklace Length: Adjustable 40-45 cm chain.
• Weight: Approximately 4-4.5g for 18K gold necklaces and 5-6g for sterling silver necklaces, including the pendant.

1. Place Your Order: Select your preferred material and place your order.
2. Design Consultation: After your order is placed, our team will contact you within 1-2 business days to discuss your design preferences. You can provide a clear image of your pet, along with any additional elements like names, dates, or symbols that are meaningful to you.
3. Finalize the Design: We’ll provide a design draft for your approval with up to 5 revisions to ensure it’s just right.
4. Crafting Time: Once approved, our artisans will begin creating your piece, which takes around 4-5 weeks.
5. Receive Your Piece: Your necklace will arrive in a beautifully designed box, ready to be cherished or gifted.

For 18K Gold Jewelry:

• Exceptionally durable and resistant to tarnishing—ideal for daily wear, even in water.
• Hypoallergenic and perfect for sensitive skin, offering all-day comfort without irritation.
• How to Clean: Maintain its shine by gently wiping with a soft, lint-free cloth. For a deeper clean, use a mixture of mild soap and warm water. Soak for a few minutes, then gently rub with a soft cloth or brush. Rinse thoroughly and pat dry with a clean cloth.

For 925 Sterling Silver Jewelry:

• Highly tarnish-resistant with proper care, retaining its shine and elegance over time.
• Hypoallergenic and suitable for sensitive skin.
• How to Clean: Regularly polish with a soft, dry cloth to remove oils and fingerprints. For more thorough cleaning, use a mild soap and water solution, rinse well, and dry thoroughly with a soft cloth to avoid tarnishing.

We are dedicated to delivering your custom piece with care and efficiency.

Processing Time: Each piece is handcrafted to order, taking 4-5 weeks after design approval.

Shipping:

• Free Express Shipping (DHL) with signature required for safety (3-5 business days after dispatch).
• For the UK and Europe, we currently offer standard shipping only.

Please note, since each piece is custom-made, refunds, returns and exchanges are not accepted. We encourage you to review the design carefully before confirming. If you have any questions, we're here to help.

Thank you for choosing Missouly to create a lasting tribute to your beloved pet. It’s an honor to be part of your journey in keeping these precious memories close to your heart.